Cancellation Policy

Effective Date: 31 July 2024

1. Introduction

At The Art of Wellbeing, we understand that circumstances may change, and you may need to cancel or reschedule your appointment. This Cancellation Policy outlines the procedures and conditions for canceling or rescheduling appointments with us.

2. Appointment Cancellation and Rescheduling

●      Notice Period: We require a minimum of 48 hours' notice for any cancellations or rescheduling of appointments. This allows us to offer the appointment time to other clients who may be on a waiting list.

●      How to Cancel or Reschedule: You can cancel or reschedule your appointment by calling us at 03 4722 1572 or emailing your practitioner directly]. Please provide your name, appointment date and time, and reason for cancellation or rescheduling.

3. Late Cancellations and No-Shows

●      Late Cancellations: If you cancel your appointment with less than 48 hours' notice, a late cancellation fee may apply. This fee covers the time reserved for you, which we may not be able to fill at short notice.

●      No-Shows: If you fail to attend your scheduled appointment without any notice (no-show), a no-show fee o100% ] may apply. Repeated no-shows may result in the requirement to prepay for future appointments.

4. Exceptions

We understand that emergencies and unforeseen circumstances can arise. If you need to cancel or reschedule your appointment due to an emergency, please contact us as soon as possible to discuss your situation. We may, at our discretion, waive the cancellation or no-show fee in such cases.

5. Group Sessions and Workshops

●      Group Sessions: For group therapy sessions, workshops, or special events, different cancellation policies may apply. Please refer to the specific terms and conditions provided at the time of booking.

●      Refunds: If you cancel your participation in a group session, workshop, or special event, refunds may be issued based on the notice period provided. Please refer to the specific event’s cancellation policy for details.

6. Payment and Refunds

●      Payment: Any applicable cancellation or no-show fees will be charged to the payment method on file or invoiced to you directly.

●      Refunds: Refunds for pre-paid appointments will be processed within [Insert Number] business days of the cancellation, provided that the cancellation notice period is met.

7. Changes to This Cancellation Policy

We may update this Cancellation Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Cancellation Policy, please contact us at:

The Art of Wellbeing
79 Rowan Street
Wangaratta VIC 3677
Phone: 03 4722 1572
Email: reception@theartofwellbeing.au