Privacy Policy
Effective Date: 31 July 2024
1. Introduction
Rykie Smith Wellbeing Group Pty Ltd ABN 82 653 090 174 and The Art of Wellbeing ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic).
2. Information We Collect
We collect personal information that is necessary for us to provide our services to you. This may include:
● Personal Details: Name, date of birth, gender, and contact information (address, phone number, email).
● Health Information: Medical history, treatment details, and other health-related information.
● Payment Information: Billing and payment details.
● Website Usage Data: Information about your visits to our website, including your IP address, browser type, and pages visited.
3. How We Collect Information
We collect personal information in various ways, including:
● Directly from you when you provide it to us (e.g., during consultations, through our website, or via phone/email).
● From third parties with your consent (e.g., other healthcare providers, family members).
● Automatically through our website using cookies and similar technologies.
4. Use of Information
We use your personal information to:
● Provide, manage, and improve our services.
● Communicate with you about your treatment and appointments.
● Process payments and manage billing.
● Comply with legal and regulatory requirements.
● Conduct research and analysis to enhance our services (de-identified data only).
5. Disclosure of Information
We may disclose your personal information to:
● Other healthcare providers involved in your care.
● Third-party service providers (e.g., IT support, billing services) who assist us in operating our practice.
● Legal and regulatory authorities when required by law.
● Anyone else to whom you authorize us to disclose it.
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes physical, technical, and administrative security measures.
7. Access and Correction
You have the right to access the personal information we hold about you and request corrections if it is inaccurate, incomplete, or not up-to-date. To make a request, please contact us using the details provided below.
8. Complaints
If you have a complaint about how we handle your personal information, please contact us. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Health Complaints Commissioner (HCC) in Victoria.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
The Art of Wellbeing
79 Rowan Street
Wangaratta VIC 3677
Phone: 03 4722 1572
Email: reception@theartofwellbeing.au
By using our services and website, you agree to the terms of this Privacy Policy. Thank you for trusting us with your personal information.